Quality & Standards
- Conduct ten annual satisfaction survey that includes valued clients, valued suppliers, valued employees, banking partners, society, shareholders, inter departmental rating, value added performer rating etc.
- Documentation of yearly Corporate Business Plan and its cascading to departmental business plan.
- Placement of suggestions boxes in all accommodation to get the feedback of our valued employees.
- Introduction of an effective client complaint mechanism based on ISO 10002 guidelines where our valued clients can mail on email@example.com
- Documented forty different policies to address the modus operandi of different departments and communicated to all concerned stakeholders.
- Issued ten core policy booklets to all operational workforces.