Quality & Standards

  • Conduct ten annual satisfaction survey that includes valued clients, valued suppliers, valued employees, banking partners, society, shareholders, inter departmental rating, value added performer rating etc.
  • Documentation of yearly Corporate Business Plan and its cascading to departmental business plan.
  • Placement of suggestions boxes in all accommodation to get the feedback of our valued employees.
  • Introduction of an effective client complaint mechanism based on ISO 10002 guidelines where our valued clients can mail on customer.dinesh@boomerang.lk
  • Documented forty different policies to address the modus operandi of different departments and communicated to all concerned stakeholders.
  • Issued ten core policy booklets to all operational workforces.